One user here has a problem when clicking on the "sent items" folder. Outlook hangs for 5 secondes and then crashes. If user logs into OWA, she can access the "sent items" folder no problem. I thought it was a messege in the folder that was corrupted so I asked the user to move the messages to a temp folder from OWA. She did that, the folder is now empty but Outlook still crashes. Tried cache mode and uncache.

I tried to delete her sent item folder using MFCMAPI (in the hope the it will recreate a new folder) : right click the folder, selected delete folder, check the option "hard deletion" and I get
Warning: 
Code: MAPI_W_PARTIAL_COMPLETION == 0x00040680
Function lpParentFolder->DeleteFolder( lpItemEID->cb, (LPENTRYID) lpItemEID->lpb, lpProgress ? (ULONG_PTR)m_hWnd : NULL, lpProgress, ulFlags)
File .\MsgStoreDlg.cpp
Line 991 

One more test I did: I copied the sent items folder to a pst, moved the pst to my computer and when I try to open the folder from the PST, my Outlook would freeze and crash. Isn't interesting?

Am I missing something here? Has someone encounter this problem before? Any other idea on how it could be resolved?

This issue started on Exchange 2003. We are now moving to Exchange 2007. I moved her mailbox to the new server in the hope that any mailbox problem will be filtered and removed. I still have the issue..

env:
Exchange 2007 running on Win2008
PC:
Windows Vista sp1, outlook 2007 (user was getting same issue under Win2k with Outlook 2003)

• Moved by Fei XueMicrosoft contingent staff Friday, April 17, 2015 2:48 AM

Couple steps you may apply...

1. Repair the offline file with a Microsoft utility called SCANOST.exe. Ive seen this file reside in a number of different locations, mainly within Program Files. It might be best to search for it with Windows or Google Desktop. SCANPST.exe will also work, though youll have to go digging for your outlook.ost, which should be near c:\Documents and Settings\ %profile%\ Local Settings\ Application Data\ Microsoft\ Outlook\ outlook.ost. If your file is significant in size, youll save a lot of time with the repair operation by not creating a backup. Because if the repair finishes successfully and Outlook still bombs, youll need to.

2. Shutdown Outlook completely, including any runaway outlook.exe processes in the task manager. Open Mail in the Control Panel and before you delete your profile completely, write down the server settings! Theres no need to worry about backing up your mail as its stored on the Exchange server. (Essentially, youre deleting that outlook.ost when you drop your mail profile.) Now, start Outlook and it will create a new profile, where youll configure the server with the information you wrote down previously.

If steps above doesnt work or you need to get more variants of .pst restoration, visit...

http://www.filerepairforum.com/forum/microsoft/microsoft-aa/outlook/1503-is-there-any-opportunity-to-recover-huge-pst-file-over-6gb - multi functional user community where you may discuss methods and cases of .pst corruption

https://www.repairtoolbox.com/how-to-repair-outlook.html Outlook Repair Toolbox - one of the accessible tools on the market, as a variant in case you cant recover .pst file via ScanPST or manually solutions